Community Commerce in India: Customer Success Metrics That Actually Matter
Community commerce in India operates on trust, not algorithms. Customer success metrics must measure seller retention and expansion revenue, not just GMV. The playbook differs fundamentally from marketplace models.
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Amit Tyagi
Founder, AletheiaAI & GP, Fitoor Capital
Veteran of India's startup ecosystem. Writing about fundraising, investor psychology, and what it takes to build fundable startups in India.
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