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Sector Thesis·3 min read·Week 2

Fashion Tech's Real Problem: Customer Success, Not Traffic

Fashion tech in India conflates growth with retention. The sector hemorrhages 40-60% of customers within 90 days. Customer success metrics—churn rates, expansion revenue, health scores—separate sustainable businesses from burnout factories.

ByAmit Tyagi·Fitoor Capital
Aletheia Insights · Weekly

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Amit Tyagi

Founder, AletheiaAI & GP, Fitoor Capital

Veteran of India's startup ecosystem. Writing about fundraising, investor psychology, and what it takes to build fundable startups in India.

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#fashion-tech#customer-success#churn-reduction#india-startups

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Fashion Tech's Real Problem: Customer Success, Not Traffic · Aletheia Insights