Open Banking Customer Success: Retention Over Volume
Open banking in India is moving from API adoption to sustainable retention. Customer success metrics—churn, expansion, health scores—now separate winners from failed integrations. The next 18 months will define which players build defensible unit economics.
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Amit Tyagi
Founder, AletheiaAI & GP, Fitoor Capital
Veteran of India's startup ecosystem. Writing about fundraising, investor psychology, and what it takes to build fundable startups in India.
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