Pharma Tech Customer Success: Why 40% Churn Is Your Real Problem
Indian pharma tech startups obsess over acquisition. Most ignore churn until it's terminal. Health score design, expansion playbooks, and retention mechanics are what separate 3x from 0.5x revenue multiples.
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Amit Tyagi
Founder, AletheiaAI & GP, Fitoor Capital
Veteran of India's startup ecosystem. Writing about fundraising, investor psychology, and what it takes to build fundable startups in India.
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