Smart Cities Need Customer Success, Not Just Infrastructure
India's 100+ smart city projects are failing because vendors optimize for project completion, not resident adoption. Customer success frameworks—churn metrics, health scoring, expansion revenue—are missing entirely. This is why 60% of smart city features sit unused.
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Amit Tyagi
Founder, AletheiaAI & GP, Fitoor Capital
Veteran of India's startup ecosystem. Writing about fundraising, investor psychology, and what it takes to build fundable startups in India.
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