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Sector Thesis·4 min read·Week 3

Water Tech Customer Success: Metrics That Matter in India

Water tech founders chase scale. They ignore unit economics signals until cash runs out. Customer success metrics—churn, expansion revenue, health scores—predict survival, not growth.

ByAmit Tyagi·Fitoor Capital
Aletheia Insights · Weekly

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Amit Tyagi

Founder, AletheiaAI & GP, Fitoor Capital

Veteran of India's startup ecosystem. Writing about fundraising, investor psychology, and what it takes to build fundable startups in India.

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#water-tech#customer-success#churn-analysis#unit-economics

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Water Tech Customer Success: Metrics That Matter in India · Aletheia Insights